Privacy Policy

Last Updated: October 1, 2026

At RootGlow, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website or place an order with us.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

• Full name
• Phone number
• Email address
• Delivery and billing address
• Order and purchase details
• Payment-related information
• Messages or information you provide when contacting us

We may also collect basic technical information, such as your IP address, browser type, device information, and website activity.

2. How We Use Your Information

We may use your information to:

• Process and confirm your orders.
• Arrange product delivery.
• Contact you regarding your order.
• Provide customer support.
• Process refunds, returns, or replacements.
• Improve our products, services, and website.
• Prevent fraudulent or unauthorized transactions.
• Send promotional communications where permitted and where you have provided appropriate consent.

3. Payment Information

When you make a payment through a third-party payment provider, your payment information may be processed directly by that provider.

RootGlow does not intentionally store complete credit or debit card details on its own servers.

For Cash on Delivery orders, we may collect the information required to process and deliver your order.

4. Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

• Remember your preferences.
• Keep items in your shopping cart.
• Understand how visitors use our website.
• Improve website performance.
• Provide relevant marketing where applicable.

You can manage or disable cookies through your browser settings, although some website features may not work correctly as a result.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share necessary information with trusted third parties when required to provide our services, including:

• Courier and delivery companies
• Payment service providers
• Website hosting and technical service providers
• Analytics or marketing service providers
• Government or legal authorities when required by law

These parties should only receive information necessary for the relevant service or legal requirement.

6. Data Security

We take reasonable measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

7. Marketing Communications

If you provide appropriate consent, we may contact you about new products, promotions, discounts, or other RootGlow updates.

You can request to stop receiving promotional communications at any time by contacting us or using the available unsubscribe option.

8. Third-Party Links

Our website may contain links to third-party websites or services.

RootGlow is not responsible for the privacy practices, security, or content of external websites. We recommend reviewing their privacy policies before providing personal information.

9. Children’s Privacy

Our website is not intended to knowingly collect personal information from children.

If you believe a child has provided personal information to us without appropriate permission, please contact us so that we can take appropriate action.

10. Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as fulfilling orders, providing customer support, maintaining business records, resolving disputes, preventing fraud, and meeting legal or regulatory requirements.

11. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including requesting access to, correction of, or deletion of certain information.

To make a privacy-related request, please contact us using the details below.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, or legal requirements.

Any updated version will be published on this page with a revised Last Updated date.

13. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Email: [Your Email Address]
WhatsApp: [Your WhatsApp Number]
Phone: [Your Phone Number]

RootGlow is committed to handling your personal information responsibly and transparently.