Refund & Return Policy

Last Updated: October 1, 2026

At RootGlow, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or incomplete product, please contact us so we can assist you with a return or replacement.

1. Eligibility for Returns

You may request a return if:

• You received the wrong product.
• The product arrived damaged or defective.
• Your order is incomplete or missing an item.
• The product has a manufacturing issue.

For hygiene and safety reasons, opened or used hair oil products may not be eligible for return unless the product is defective or damaged upon delivery.

2. Return Timeframe

Return requests must be submitted within 7 days of receiving your order.

Please contact us with your order number, reason for return, and clear photos/videos of the product and packaging.

3. Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days. After verification, we may offer:

• A replacement product, or
• A refund, depending on the situation.

Please keep the original packaging until your claim has been resolved.

4. Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be processed through the applicable payment method. For Cash on Delivery (COD) orders, we may request your bank or other suitable payment details to process the refund.

5. Non-Returnable Items

The following generally cannot be returned:

• Products that have been opened or used.
• Products damaged after delivery due to misuse or improper storage.
• Products returned after the 7-day return period.
• Products without the original packaging, where the packaging is required for verification.

6. Exchange / Replacement

If you receive a damaged, defective, or incorrect product, we may provide a replacement after reviewing your request. Replacement availability may depend on stock.

7. Return Shipping

If the return is due to an error on our part, such as receiving a damaged or incorrect product, RootGlow may cover the applicable return shipping cost.

For other approved returns, return shipping may be the customer’s responsibility.

8. Contact Us

For refund or return requests, please contact us with your order details:

Email: [Your Email Address]
WhatsApp: [Your WhatsApp Number]
Phone: [Your Phone Number]

We review every refund and return request individually and aim to resolve eligible issues as quickly as possible.