Shipping Policy

Last Updated: October 1, 2026

At RootGlow, we aim to process and deliver your orders safely and efficiently across Pakistan. This Shipping Policy explains how your order is processed, shipped, and delivered.

1. Order Processing

Orders are generally processed within 1–2 business days after confirmation.

For Cash on Delivery (COD) orders, our team may contact you to confirm your order before dispatch.

Orders placed on weekends or public holidays may be processed on the next business day.

2. Delivery Areas

We currently deliver across Pakistan, including major cities and other serviceable areas.

Delivery availability may vary depending on the courier service and your location.

3. Delivery Time

Estimated delivery times are:

• Major Cities: 2–4 business days
• Other Areas: 3–7 business days
• Remote Areas: Delivery may take additional time

These are estimated timeframes and may vary due to courier delays, weather, public holidays, or other circumstances beyond our control.

4. Shipping Charges

Applicable shipping charges will be displayed during checkout or communicated to you before your order is dispatched.

Any free-shipping offers will be subject to the terms and conditions of the specific promotion.

5. Order Tracking

Once your order has been dispatched, we may provide tracking information where available.

You can use the provided tracking details to check the status of your shipment through the relevant courier service.

6. Cash on Delivery

We offer Cash on Delivery (COD) for eligible locations across Pakistan.

Customers are required to pay the full order amount to the courier upon delivery.

7. Delivery Delays

While we work with reliable courier partners, delivery times can occasionally be affected by:

• Weather conditions
• Public holidays
• High order volumes
• Incorrect or incomplete addresses
• Courier service disruptions
• Remote or hard-to-reach locations

We appreciate your patience in such circumstances.

8. Incorrect Address

Customers are responsible for providing a complete and accurate delivery address and contact number.

If an order is returned because of an incorrect address, unavailable recipient, or failure to receive the package, additional delivery charges may apply for reshipment.

9. Damaged Packages

If your package appears damaged upon delivery, please contact us as soon as possible and provide clear photos or videos of the package and product.

We will review the issue and assist you according to our Refund & Return Policy.

10. Contact Us

If you have any questions regarding your shipment or delivery, please contact us:

Email: [Your Email Address]
WhatsApp: [Your WhatsApp Number]
Phone: [Your Phone Number]

RootGlow — Natural Care, Delivered to Your Door.