Terms & Conditions

Last Updated: October 1, 2026

Welcome to RootGlow. By accessing our website or purchasing our products, you agree to the following Terms & Conditions. Please read them carefully before placing an order.

1. General

RootGlow reserves the right to update, modify, or change these Terms & Conditions at any time without prior notice. Any changes will become effective when published on this website.

By using our website, you confirm that you are legally permitted to purchase products and provide accurate information when placing an order.

2. Products & Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, ingredients, and other information displayed on our website are accurate.

However:

• Product colors and appearance may vary slightly from images due to screen settings.
• Product availability may change without notice.
• We reserve the right to correct errors in product information or pricing.
• Product packaging may occasionally differ from the images shown on the website.

3. Orders

When you place an order, you agree to provide accurate and complete information, including your name, phone number, email address, and delivery address.

RootGlow reserves the right to cancel or refuse an order in situations including:

• Incorrect or incomplete customer information.
• Product unavailability.
• Pricing or website errors.
• Suspicious or fraudulent orders.
• Repeated unsuccessful delivery attempts.

For Cash on Delivery orders, we may contact you to confirm your order before dispatch.

4. Prices & Payments

All prices displayed on the website are in Pakistani Rupees (PKR) unless stated otherwise.

Prices may change at any time without prior notice. However, once an order has been successfully confirmed, the applicable price will generally be the price communicated at the time of confirmation, subject to correction of obvious pricing errors.

We may offer Cash on Delivery and other payment methods depending on availability.

5. Shipping & Delivery

Orders are shipped according to our Shipping Policy.

Delivery times are estimates and may be affected by courier delays, weather, public holidays, incorrect addresses, or other circumstances outside our control.

RootGlow is not responsible for delays caused by third-party courier services.

6. Refunds & Returns

Returns and refunds are handled according to our Refund & Return Policy.

Customers should review that policy before placing an order.

7. Product Use

RootGlow products should be used according to the instructions provided on the product packaging or website.

Customers should carefully review the ingredients before using any product, particularly if they have known allergies or sensitivities.

If irritation or an adverse reaction occurs, discontinue use and seek appropriate professional advice.

8. Website Use

You agree not to:

• Use the website for unlawful purposes.
• Attempt to gain unauthorized access to our website or systems.
• Copy, reproduce, or distribute website content without permission.
• Upload harmful, malicious, or fraudulent material.
• Interfere with the normal operation of the website.

9. Intellectual Property

All website content, including logos, images, graphics, text, product descriptions, designs, and branding, belongs to RootGlow or its respective content owners and may not be copied, reproduced, modified, or distributed without prior permission.

10. Promotions & Discounts

Promotional offers, discounts, bundle prices, and free-shipping offers may be subject to specific terms and conditions.

RootGlow reserves the right to modify or end promotional offers at any time.

Unless specifically stated, promotional offers cannot be combined with other discounts.

11. Third-Party Services

Our website may use third-party services such as payment providers, courier companies, analytics services, or other external platforms.

We are not responsible for interruptions, errors, or policies of third-party services. Their respective terms and policies may also apply.

12. Limitation of Liability

RootGlow will not be responsible for losses or damages resulting from circumstances beyond our reasonable control, including courier delays, website interruptions, technical issues, or misuse of products.

Nothing in these Terms & Conditions is intended to limit any rights that cannot legally be excluded under applicable law.

13. Privacy

Your personal information is handled according to our Privacy Policy.

By placing an order, you consent to the use of your information as necessary to process, confirm, ship, and provide customer support for your order.

14. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

Email: [Your Email Address]
WhatsApp: [Your WhatsApp Number]
Phone: [Your Phone Number]

By using the RootGlow website or placing an order, you acknowledge that you have read and agreed to these Terms & Conditions.